As a UX Lead, Stephen Katz guides researchers to uncover fact-based insights leading to solutions that customers will use and love. He also leads design efforts to address the dual priorities of customer needs and business context to bring strategies to life while initiating cross-discipline collaborations to identify and fix process gaps. Stephen values reducing complexity in both customer and internal-facing systems and processes. Designing products and processes based on facts is crucial to him.
His years of experience span in-house, agency, and consulting roles across Canada and the US and include industries such as aviation, retail, pharma, and B2B.
In his free time, Stephen enjoys carpentry and canoeing. His favorite app is Strava.